FAQ
Q: What software do I need to access TheNewsgroups?
A: You can use any standard NNTP compatible newsreader program. We recommend Xnews, Newsbin, and Outlook Express.
(For Outlook Express instructions click here)
Q: Do you offer SSL encrypted connections?
A: Yes, the ability to use SSL is now included free with all accounts.
Q: How do I cancel my account?
A: Simply visit https://support.ccbill.com/ and enter your subscription ID and the email address you used when you signed up.
Q: Why am I getting a “502 Authentication Error?”
A: This normally means your password is incorrect. However, if your account becomes inactive because of a credit card decline, you will also get this error when trying to log in.
Q: What happens if I go over my download limit?
A: The system will allow some overage and then the counter will reset the next day. If you hit your limit you will receive an error message stating your password was not accepted.
Q: What if I can’t remember my password?
A: Simply email support@thenewsgroups.com and provide some information to identify your account. (Username, Subscription ID, Email Address Used to Sign Up).
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| Does your ISP carry all newsgroups? ...NO! |
Does your ISP pick and choose what
newsgroups to offer? ...YES! |
Do you want super-fast OC - 12
connections? |
| Do you want dedicated binary servers? |
| Do you want support and the latest Newsgroup Readers? |
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